Shipping & Returns

Shipping

TO FILL IN: carriers and services (e.g. Royal Mail tracked / large letter), prices, dispatch times, free-shipping threshold, and whether you ship outside the UK. The checkout currently uses a PLACEHOLDER flat UK rate.

Returns & refunds

TO FILL IN: your returns policy. For UK consumers buying online this must reflect the Consumer Contracts Regulations (normally a 14-day cancellation period) and the Consumer Rights Act - check current guidance or take advice.

Damaged or missing items

TO FILL IN: how customers should report problems and how quickly.